A DISC Profiling System identifies the behaviour characteristics of an individual.  The DISC Profiling System is based on four areas of influence including:

1. Dominance - the person's ability to get their point across in a challenging environment, which range from Passive to Aggressive.  They can be competitive, aggressive, decisive and results orientated.  They can at times be impatient, overbearing, rude, not good listeners and prone to making snap decisions.
2. Influence - Their ability to persuade others, people rating high are friendly and suited to customer service or sales.  They are talkative, sociable, optimistic and lively, however, they can be inattentive to details, overly talkative and emotional.
3. Steadiness - They like to remain in one job and don't like a lot of change or variety, this is a good trait for data entry jobs.  They are calm, helpful, patient and modest but can require stability and security.  They can also be indecisive and stubborn.
4. Compliance - Their ability is to follow rules.  They are a stickler for regulations and guidelines and have little flexibility.  This is good for auditing, standards or accredition.  They are precise and logical, analytical and careful.  They can get lost in analysis and can possibly be critical, distant or pessimistic.

Most people are a blend of two of the above personality traits.  Different personality traits have different benefits for different roles in the organisation.  The key is to get the right personalities in a team, with each individual working in roles reflective of their personality traits.

What is Emotional Intelligence (EQ)?

Emotional Intelligence is about being guided by your emotions and thinking intelligently.  This will enable you to perceive, express and understand other people's emotions as well as your own emotions.  You will express your emotions in a professional and effective manner.

What are the Benefits of EQ?

By identifying and understanding the EQ of job candidates, management and staff, the results will be:

1. Better identification and response to EQ
2. Better communication between staff, management and clients
3. Management of emotions in the workplace more productively
4. Management and Employees will be less likely to suffer from negative emotions

How can EQ be Utilised in the Workplace?

 

Managers and leaders can utilise emotional intelligence in the workplace by better understanding the needs of customers and employees and being better able to represent their organisation in the public light.  These leaders set employee morale and have empathy towards the needs of their employees.

Different jobs require different levels of emotional intelligence.  Sales staff will need to understand a customer's mood and know the best time to make a sales pitch or when to keep quiet.  People working in solitude have an individual self discipline or motivation which is emotional intelligence.

According to studies, generally women have a higher sense of empathy and social responsibility; however men have higher levels of stress tolerance and self-confidence.  Men and women are equally emotionally intelligent; they just have emotional intelligence skills in different areas.

Steps to Utilise EQ in Your Workplace

1. Assess the EQ of staff, management and job candidates
2. Identify the EQ of these individuals
3. Understand how best to manage these individuals
4. Demonstrate the use of EQ in the workplace
5. Encourage these individuals to utilise EQ in the workplace

A DISC Profiling System could benefit your business in the following ways:

• Clear identification of learning and working styles.
• To avoid the placement of 2 dominant people working together all the time as they would both want to be leaders.
• You can place people in roles which are more suitable to their behaviours.
• To get the right mixture of different people in a team when their roles and behaviours are varied and suitable for them.
• To know where your team members fit into the above categories and ensure their roles reflect their natural abilities.