A DISC Profiling System could benefit your business in the following ways:

• Clear identification of learning and working styles.
• To avoid the placement of 2 dominant people working together all the time as they would both want to be leaders.
• You can place people in roles which are more suitable to their behaviours.
• To get the right mixture of different people in a team when their roles and behaviours are varied and suitable for them.
• To know where your team members fit into the above categories and ensure their roles reflect their natural abilities.
• Most people will be a blend of several different behaviour types, they will generally have a dominant behaviour type and may be heading towards trying to be another behaviour type.
• Have the whole team assessed for their behaviour types and when recruiting, find someone that "blends" into the mix as well as having the relevant skills and experience.
• Behavioural identification is not something that can not be found out just from a job interview, but usually takes time in getting to know the person. In a job interview, it is common for a person to sell themselves into a role without addressing behaviour, as you are addressing other characteristics such as relevant experience and presentation.
• Some candidates many not present very well in a job interview but may have more of the behaviour characteristics to fit into your team and could possibly have the relevant skills and experience.

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The ideal Manager has the following abilitites:

1. Keeps people informed
2. Listens
3. Is trustworthy
4. Honest
5. Is accessible
6. Fair
7. Is approachable
8. Is positive
9. Follows up
10. Is supportive
11. Consistent
12. Lets them know where they stand

If you would like some tools to develop in the above areas as an effective leader, incorporating leadership development training, subscribe to our website where we can show you step by step how to be an effective leader.

The following relationship habits have been identified as being possibly current ways that Managers interact with employees.  They all have negative consequences as outlined below:

1. We play favourites with employees.  Employees see this behaviour and model their behaviour on yours.  They may have favourite Managers or employees too, that they know that they can talk to about what is going in the workplace.  Or they may be able to manipulate these Managers by playing games.
2. We micro manage employees.  By not giving employees the space to perform their jobs, you are indicating that you don't trust employees to do the right thing and therefore cause them to do the wrong thing as that is the behaviour that is expected of them.
3. We expect employees to stay late after work and not to be paid for over time.  Employees may have commitments after work such as children or sporting activities.  In order for them to feel balanced and happy, they need to engage in activities outside of work.  More follows....
4. We only meet with employees when they have done something wrong.  They will come to associate you being the School Principal and that the only time they come to you is when they are being told off.
5. We get emotionally involved with our employees.  To remain objective when dealing with employees, we should keep our emotions out of the discussion and request our employees to not become emotional.
6. We begin to believe the soap opera.  Staff members can hardly be expected to speak about facts if they are becoming emotional.  Try and address what the real problem is without directing blame to employees.
7. We get caught up in the dramas and stress of the workplace.  If someone wants to drag you into a witch hunt, refuse to be involved.  Don't contribute to the conversation and don't get involved.
8. We think we can "save people".  Does that person want to be saved?  What are they getting in return for acting that way?  Are you rewarding that bad behaviour by giving them attention?
9. We believe that if they like us, everthing will be OK.  We are all different in personality, background, how we look and the life experiences that we have had.  We cannot expect everyone to like us, nor should everyone like us, if we are saying and doing things just to benefit a person or a group of people, what have we sacrificed in order to maintain that relationsihp?  Is that in line with the business vision and mission?

How you react in your work environment influences the culture and morale at work in more ways than you realise. Can you identify with the following Management styles and how they impact on culture and morale?

Passive

• Only addressing major problems
• Won't confront poor performers
• Won't deal with difficult issues
• Retreats when challenged
• Narrow job descriptions to maintain control
• Procrastinates
• Blames higher Managers for unpopular directives

Aggressive

• Gives negative feedback
• Complains and criticises on impulse
• Does not identify the problem
• Treats employees as worthless
• "I'll talk, you listen"
• No discussion or listening
• Gets frustrated and yells

Assertive

• Is approachable and listens
• Encourages feedback
• Has clear and firm expectations
• Employee development is crucial
• Communicates often and has regular reviews
• Treats employees as individuals
• Offers praise and rewards
• Work is enjoyable
• Is fair and impartial, is consistent and predictable
• Gives time for feedback and improvements

Which manager are you? There are further articles about each type of manager and how you can influence employees in a more positive way. Please give us your feedback on this article.

How effective does your team work together?  How can your team improve?  This questionnaire will help you to identify the trouble spots in your team.  You may even want all your team members to answer it to ensure that your perceptions are consistent.  So, honestly, rate your team effectiveness out of 10, with 1 being the lowest and 10 being the highest. Grab a pen and paper and score yourself out of ten, with 10 being the best and 1 being the lowest.

1. Are all the team members productive in their teams?
2. How effective are your team roles?
3. Does each team member understand their responsibilities to their team?
4. Do you have effective team goals?
5. Do you effectively solve problems as a team?
6. Are tasks delegated to individual team members?
7. Does your team use effective communication techniques?
8. Does your team have effective communication systems in place?
9. Do you run effective meetings which cover all the important issues?
10. Do you take minutes and action lists for your meetings?

This tool identifies areas that you can improve on in your team building training.  Once you have identified areas that you would like to improve, you want want to utilise some tools on this website or visit Team Building Training for more information.

Tally up your results.  What score did you get?

What is Emotional Intelligence (EQ)?

Emotional Intelligence is about being guided by your emotions and thinking intelligently.  This will enable you to perceive, express and understand other people's emotions as well as your own emotions.  You will express your emotions in a professional and effective manner.

What are the Benefits of EQ?

By identifying and understanding the EQ of job candidates, management and staff, the results will be:

1. Better identification and response to EQ
2. Better communication between staff, management and clients
3. Management of emotions in the workplace more productively
4. Management and Employees will be less likely to suffer from negative emotions

How can EQ be Utilised in the Workplace?

 

Managers and leaders can utilise emotional intelligence in the workplace by better understanding the needs of customers and employees and being better able to represent their organisation in the public light.  These leaders set employee morale and have empathy towards the needs of their employees.

Different jobs require different levels of emotional intelligence.  Sales staff will need to understand a customer's mood and know the best time to make a sales pitch or when to keep quiet.  People working in solitude have an individual self discipline or motivation which is emotional intelligence.

According to studies, generally women have a higher sense of empathy and social responsibility; however men have higher levels of stress tolerance and self-confidence.  Men and women are equally emotionally intelligent; they just have emotional intelligence skills in different areas.

Steps to Utilise EQ in Your Workplace

1. Assess the EQ of staff, management and job candidates
2. Identify the EQ of these individuals
3. Understand how best to manage these individuals
4. Demonstrate the use of EQ in the workplace
5. Encourage these individuals to utilise EQ in the workplace

A DISC Profiling System could benefit your business in the following ways:

• Clear identification of learning and working styles.
• To avoid the placement of 2 dominant people working together all the time as they would both want to be leaders.
• You can place people in roles which are more suitable to their behaviours.
• To get the right mixture of different people in a team when their roles and behaviours are varied and suitable for them.
• To know where your team members fit into the above categories and ensure their roles reflect their natural abilities.